A non-refundable deposit is required to secure appointments. The deposit is 30% of your appointment value, which is redeemable on your service. As we have a large waitlist of clients in need of an appointment, we appreciate your courtesy in rescheduling or cancelling at least 48 hours before the scheduled appointment time. If you fail to contact us within a 24 hour window to make changes to your appointment, cancel your appointment, or you fail to turn up to your appointment, your booking fee will be forfeited.

We will always do our best to run on time for your scheduled reservations, and we thank you so much for respecting our time as well!

We want you to be 100% happy with your hair. So if you get home and feel something wasn’t as it was discussed or we did not live up to your expectations for any reason please feel free to contact the salon within 14 days and we will book you back in to rectify. Please understand this does not include a change of mind or wanting to get to a result that was explained to take multiple appointments to achieve without damaging the hair. We do not offer refunds, and any issues that pop up after 14 days will require a new appointment.

We can not guarantee results if you don’t purchase correct hair care products from us or follow at home recommendations. Issues such as colour fading and unwanted tonal changes within 14 days of your appointment can be caused by using the wrong haircare products and improper care.